Patients’ Rights & Responsibilities

Patients’ rights

Lavida Cosmetic Medicine is committed to providing you with the very best care and to help ensure that you receive the very best care possible we have outlined your rights and responsibilities as a patient. If, during your stay, you or your family have any concerns, please direct them to the Practice Manager or the Principal Director.

You have:

  • the right to considerate and respectful care, regardless of your beliefs and ethnic, cultural and religious practices;
  • the right to know the name of the doctor who has primary responsibility for coordinating your care, and the identity and functions of others who are involved in providing care;
  • the right to seek a second opinion and to refuse the presence of any health care workers who are not directly involved in the provision of your care;
  • the right to receive information from your doctor in nontechnical language, regarding your illness, its likely course, the expected treatment, the plans for discharge from the hospital and for follow-up care;
  • the right to receive from your doctor a description of the proposed treatment, the risks, the various acceptable alternative methods of treatment, including the risks and advantages of each, and the consequences of receiving no treatment, before giving consent to treatment. Also, unless the law prohibits, you may refuse a recommended treatment, test or procedure, and you may leave the clinic against the advice of your doctor at your own risk after completion of clinic discharge forms;
  • the right to be informed of the estimated costs prior to any treatment;
  • the right to refuse participation in any medical study or treatment considered experimental in nature. You will not be involved in such a study without your understanding and permission;
  • the right to confidentiality and privacy. Details concerning your medical care, including examinations, consultations and treatment are confidential. No information or records pertaining to your care will be released without your permission, or the permission of your representative, unless such a release is required or authorised by law or necessary to enable another health care worker to assist with your care;
  • the right to know, before your discharge from the clinic, about the continuing health care you may require, including the time and location for appointments and the name of the doctor who will be providing the follow-up care. You also have the right to assistance with discharge planning by qualified clinic staff to ensure appropriate post-clinic placement;
  • the right not to be restrained, except as authorised by your physician or in an emergency when necessary to protect you or others from injury;
  • the right to associate and communicate privately with people of your choice and to send and receive your personal mail unopened unless medically contra-indicated. At your request, you have the right to be visited by members of the clergy at any time. You have the right to have daily visiting hours established in accordance with hospital requirements;
  • the right to retain and use your personal clothing and possessions as space permits, unless to do so would infringe on the rights of other patient or unless medically contra-indicated;
  • the right to expect safety where practices and environment are concerned;
  • the right to privacy for visits during established patient visiting hours;
  • the right to make a comment or complaint about the treatment or the quality of the health services or care without fear that you will be discriminated against; and the right to have your dietary and other special needs considered.

Patients’ responsibilities

You have:

  • the responsibility to provide accurate and complete information about present complaints, past illnesses, hospitalisations, medications and other matters relating to your health;
  • the responsibility to report unexpected changes in your condition to the responsible practitioner;
  • the responsibility for reporting if you do not comprehend a contemplated course of action or what is expected of you;
  • the responsibility for following the treatment plan recommended by the practitioner primarily responsible for your care. This may include following instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders;
  • the responsibility for keeping appointments and, when unable to do so for any reason, for notifying the responsible practitioner or the health care facility;
  • the responsibility for providing information concerning your ability to pay for services;
  • the responsibility for accepting the consequences of your actions if you refuse treatment or do not follow the practitioner’s instructions;
  • the responsibility for being considerate of the rights of other patients and health care facility personnel and for assistance in the control of noise, smoking and numbers of visitors; and
  • the responsibility for being respectful of the property of other persons and of the health care facility;

If, during your stay, you or your family have any concerns, please direct them to the Nursing Unit Manager or the Director of Nursing